Marco Sandi
The worst app experience. I cannot add a domino prepago package. The popup where you are supposed to select which one you want is just blank. No options. Also most of the time I can't even add money to the saldo, there is always some error and it asks to try again later. What a terrible functioning app. I am going to leave kolbi all together because I can't even pay for service using the app. The website is hardly any better. Terrible. Also tech support never responds.
22 people found this review helpful
Piotr Naskrecki
The app itself performs well, as long as you understand that its main purpose is to discourage users from using Kolbi services. Recharging your internet allowance is truly painful, by design. In order to purchase an internet package you first need to transfer money to your account- there is no way to pay directly. The catch is that you can only do it in increments of 2,000 colones per day, which means you need to transfer 2,000 colones each day for 3 days in order to buy a 2GB package. Shame!
7 people found this review helpful
Marco y Vanessa Rodriguez
Supposed to be able to see prepaid balance but it's unclear. They try to do a good job in english but when calling in for support they say you have to email for app issues. I've been emailing for days and there's a disconnect because the agent is not helping me to understand the issue.
20 people found this review helpful