Janet Georgiou
Login has convoluted forgettable Gateway code. I had screen spotted mine (a security risk, I know, but I would never remember it) but then lost my phone. No photo recognition of docs requested so have to type in long numbers. Requires phone signal to receive code (no email option) & I live in a data shadow. I am fully expecting to have to re-enter all my numbers again when I have got dressed and walked up the hill to receive my text message.
1 person found this review helpful
HM Revenue & Customs
May 29, 2024
Hi Janet you only need to sign in once with your Gateway User ID to connect your tax account to the app and then you can access your account using your biometrics. If you use the app as an authenticator for HMRC's websites you can get the access code with a WIFI connection.
Busy B06
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The app is actually quite helpful once you get your head around government websites. However, it it is still no help in contacting HMRC. That is still a nightmare, webchat is currently unavailable due to "technical difficulties". Phones don't get picked up at all, there's no queuing system or callback available. You get the impression they don't want to speak to the taxpayer.
44 people found this review helpful
HM Revenue & Customs
April 4, 2024
Hi thanks for the review. We'll continue to improve the app to give you the information you need at a glance but we're also exploring ways of using the app to message HMRC where appropriate.
Joe Curry
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Original issue seems to have resolved itself however I can't increase the score that much. An app where buttons open a web browser is a waste of storage space (6 of 9 work in app). I downloaded an app to have everything centrally and not have to navigate the website. Useful for finding my national insurance number, but now that I've added it to Google wallet, I no longer see the point in keeping the app.
11 people found this review helpful
HM Revenue & Customs
April 9, 2024
Hi Joe, sorry to hear this, if it persists please do contact us at hmrcappsupport@hmrc.gov.uk and we will try to help.