Big Tall
Gold access up grade should work with any country cellphone number number, not only from Brazil once gov.br is centralizing all gov service in this webpage and would work better even for brazoliens who live outside Brazil once we do not hsve any help from embasy or consulate. We fell that we are left behide and almost impossuble to solve simple problems like prove of life for pension inss or and sp prev. In Brazil you can use your bank, atm and over the phone with sms code confirmation.
6 people found this review helpful
Mauricio Keller
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A "captura da face" (foto), pra aumentar de "nível bronze" a "prata", não funciona neste aplicativo! E em 30.10.23 Matsumoto já teve o mesmo problema, veja "revews" gov.br ainda teve a cara de pau de responder que resolveu o problema. Mas não resolveu nada! The function "face capture" (foto) to upgrade from level bronze to silver doesn't function in this app! And on 10/30/23 Matsumoto already had the same problem, see "revews",gov.br even had the nerve to respond, but didn't solve anything!
137 people found this review helpful
Serviços e Informações do Brasil
April 11, 2024
Agradecemos seu contato! Para poder melhor te auxiliar, pedimos que entre em contato com o nosso chat em gov.br/atendimento. Nesse canal, nossos atendentes poderão te orientar em sua dificuldade.
Shou Matsumoto
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Facial recognition is just terrible, and there is a daily limit in the number of attempts to register your face for recognition. This is really annoying, since we're highly likely to be in some urgency when we need to use this platform. Linking to bank accounts is also cumbersome, since we need to access multiple services to get through the security check, which is occasionally trapping us in loops (A->B->C->...->A)... These issues aggravate when we're living abroad.
202 people found this review helpful
Serviços e Informações do Brasil
December 18, 2023
Lamentamos o transtorno. O problema já foi identificado e a equipe do gov.br está trabalhando para corrigi-lo o mais breve possível. Agradecemos a compreensão.